Application Terms of Service

Last updated · 8 June 2026

TL;DR. These terms govern the Ovimore application and the integrations that connect it to your property management system. Ovimore reads your commercial data and presents it back to you as analytics, so you stay in control of your data and your decisions. The application keeps developing, and we may update these terms over time.

1. Scope and acceptance

These terms govern your access to and use of the Ovimore application at app.ovimore.com ("the Service"), including any integration that connects the Service to a property management system or other data source. They are separate from, and additional to, the terms covering our marketing website. By connecting a property or otherwise using the Service, the customer organization ("you") agrees to these terms. Where a separately signed agreement exists between you and Ovimore, that agreement takes precedence over these terms.

2. What the Service does

Ovimore is a revenue intelligence platform. Once you connect a data source, the Service retrieves commercial data, such as reservations, availability, rates, and revenue, and turns it into dashboards and analytics covering occupancy, ADR, RevPAR, pickup, booking curves, segmentation, budgets, and competitive benchmarking.

Today the Service reads data from the systems you connect in order to analyze it and present it back to you, and does not make changes in your PMS. The application is under active development and its capabilities may expand over time. Any change to what the Service accesses or does will be reflected in these terms and, where a connected provider requires it, in the access you authorize.

3. Connecting a data source

To connect a data source you provide the necessary credentials or authorize the connection through the provider's marketplace. You confirm that you are entitled to connect that property and to grant access to its data. You may disconnect a data source at any time, which stops further data retrieval.

The Service accesses only the data needed to deliver its analytics, scoped to the service or property you select. It follows the API provider's technical guidelines, including rate limits and best practices, so as not to disrupt your operational systems.

4. Data, privacy, and our role as processor

In delivering the Service, Ovimore acts as a data processor on your behalf; you remain the controller of your property's data. We process that data only to provide and improve the Service for you.

We do not store guest personal data. Guest identifiers such as names, email addresses, phone numbers, and payment details are filtered out and never stored. The only guest-derived field we retain is an anonymized nationality code, used for aggregate segmentation. Each customer's data is logically isolated from every other customer's data.

Our handling of personal data is described in our Privacy Policy and GDPR statement. For engagements that require one, a separate Data Processing Agreement governs the processing of personal data and takes precedence over this section.

5. Your responsibilities

You agree to:

• Keep your account credentials secure and limit access to authorized members of your team
• Connect only properties and data sources you are entitled to access
• Not attempt to reverse-engineer, attack, disrupt, or gain unauthorized access to the Service or its infrastructure
• Not resell, sublicense, or systematically extract the Service's data or outputs without written permission

6. Accuracy and no warranties

The Service is provided "as is" and "as available". We work to reconcile the figures we present against the source system's own reports, but revenue management is a domain where the same number can mean different things depending on context, accounting method, market conditions, and assumptions. We do not warrant that the analytics are complete, uninterrupted, error-free, or fit for a particular decision.

7. Limitation of liability

You are solely responsible for any business, pricing, operational, or strategic decisions you make using the Service. Ovimore, its founders, employees, partners, and contractors are not liable for losses, lost profits, missed opportunities, downtime, data errors, or other damages arising from use of, or reliance on, the Service.

This limitation applies to the maximum extent permitted by Dutch law. To the extent any liability cannot be excluded, it is limited to the fees you paid for the Service in the twelve months preceding the event giving rise to the claim, or €100 where no fees were paid.

8. Intellectual property

The Service, including its software, design, and the "Ovimore" name and logo, is owned by or licensed to us. You retain all rights to your own data. You grant us the limited right to process your data solely to operate and improve the Service for you. The analytics and aggregated insights we generate from your data are made available to you as part of the Service.

9. Suspension and termination

You may stop using the Service and disconnect your data sources at any time. We may suspend or terminate access in the event of a material breach of these terms or a risk to the security or integrity of the Service or connected systems. On termination, data retrieval stops and your data is deleted or returned in line with our data-retention practices and any applicable Data Processing Agreement.

10. Changes

We may modify these terms from time to time. The current version always lives at this URL with the "last updated" date above. Continued use of the Service after a change means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the Netherlands. Any disputes arising from these terms or the use of the Service will be brought before the competent court in Amsterdam, unless mandatory law requires a different jurisdiction.

12. Contact

Questions about these terms: hello@ovimore.com.